At La Pelle Studio, we are committed to providing exceptional care in a safe, comfortable, and professional environment. Our policies are designed to ensure a positive experience for every patient while allowing our team to maintain the highest standards of service, safety, and scheduling.
We encourage all patients to review the following policies before scheduling an appointment or purchasing services.
Appointment Cancellation & Rescheduling Policy
We reserve a dedicated appointment time for every patient. Because many of our treatments require specialized equipment, preparation, and scheduling, we kindly ask that you provide sufficient notice if your plans change.
Cancellations With at Least 24 Hours’ Notice
Appointments may be canceled or rescheduled without penalty when notice is received at least 24 hours before the scheduled appointment time.
Late Cancellations & Missed Appointments
Appointments canceled or rescheduled less than 24 hours before the scheduled start time, as well as missed appointments, are subject to the following policies:
- Appointments without prepayment: A $100 late cancellation fee will be charged.
- Prepaid appointments: The full prepaid treatment amount will be forfeited in place of the $100 cancellation fee.
Rebooking Within 30 Days
We understand that unexpected circumstances arise, and we want to provide patients an opportunity to retain the value of a missed appointment.
If you reschedule and complete your treatment within 30 calendar days of the original appointment date, any cancellation fee or forfeited prepayment will be credited toward your replacement treatment.
Both scheduling and treatment must occur within the 30-day period. After 30 days, the credit is forfeited and cannot be refunded or transferred.
If La Pelle Studio is unable to accommodate your replacement appointment within 30 days, the deadline will be extended to the earliest mutually available appointment.
Refund & Purchase Policies
Completed Services
All aesthetic treatments and services are considered final once performed. Because treatment results vary based on individual skin characteristics, healing responses, and other factors, we do not offer refunds for completed services or guarantee specific outcomes.
Prepaid Treatment Packages
Prepaid treatment packages are non-refundable and must be used within 12 months of the original purchase date, subject to applicable law.
If your provider determines that a remaining treatment is no longer clinically appropriate, La Pelle Studio will issue an account credit equal to the unused treatment value, which may be applied toward other eligible services.
Package credits have no cash value and cannot be transferred to another individual unless otherwise approved by La Pelle Studio or required by law.
Gift Cards
La Pelle Studio gift cards are non-refundable and may be used toward eligible products and services. Gift cards do not expire and cannot be redeemed for cash, except where required by law.
Gift cards are not redeemable for gratuities unless expressly permitted by La Pelle Studio.
Retail Skincare Products
We want you to feel confident in the skincare products you purchase from La Pelle Studio.
If you are dissatisfied with a retail product, you may return it within 14 days of purchase, along with your receipt or other proof of purchase and any remaining unused product.
Eligible returns will receive a La Pelle Studio account credit, which may be applied toward future products or services. We do not provide cash or original-payment-method refunds for discretionary retail returns.
Products returned more than 14 days after purchase are not eligible for store credit. Returns may be declined for excessive use, missing contents, or suspected misuse.
These policies do not limit any rights or remedies available under applicable law.
Patient Identification Policy
To maintain accurate medical records and protect patient safety, all new patients must present a valid government-issued photo ID at their first appointment.
La Pelle Studio ordinarily maintains a secure copy of identification in the patient’s confidential record. Patients who prefer not to have a copy retained may request an alternative verification process.
In those cases, a staff member will visually verify the identification, confirm that the information matches the patient’s intake records, and document completion of the verification.
Additional identification may be requested when necessary.
Clinical Photography Policy
Clinical photography is an important component of safe, effective aesthetic treatment. Before beginning treatment, we require photographs of the applicable treatment areas to document baseline skin conditions, support treatment planning, and monitor progress.
Patients who decline required clinical photography may not be eligible to receive treatment.
Clinical photographs become part of the patient’s confidential treatment record and are handled in accordance with applicable privacy requirements.
Photographs will not be used for advertising, social media, or other promotional purposes without separate authorization from the patient.
Appointment Arrival & Punctuality
We carefully schedule appointments to allow adequate time for consultation, preparation, treatment, and post-treatment care.
We encourage patients to arrive on time and complete any required intake forms before their appointment.
Late arrivals may result in a shortened appointment or the need to reschedule, depending on the treatment and available time.
For safety reasons, certain procedures cannot be shortened. If insufficient time remains to complete a treatment safely, rescheduling may be required and our cancellation policy may apply.
Treatment prices will not be reduced when appointment time is shortened due to late arrival.
Children & Guests
La Pelle Studio is a clinical aesthetics environment that uses specialized medical equipment, lasers, and other devices requiring strict safety precautions.
For the safety of everyone, children under the age of 12 are not permitted in treatment areas or at appointments unless specifically approved in advance.
Exceptions may be considered in limited circumstances with prior approval. However, children and other accompanying guests are not permitted in treatment rooms during laser, light-based, or other procedures requiring specialized protective eyewear.
Our staff cannot supervise children during appointments. We also ask that patients refrain from bringing guests who are ill or experiencing symptoms of a contagious condition.
Mobile Phone Use During Treatments
To maintain a safe and focused treatment environment, we ask patients to silence and refrain from using mobile phones during procedures.
This allows your provider to concentrate fully on your treatment without unnecessary interruptions.
Photography, video recording, or audio recording during treatment requires prior approval from La Pelle Studio.
Personal Belongings & Valuables
Some treatments may require the removal of jewelry, accessories, or other personal items.
We recommend leaving valuable belongings at home whenever possible. La Pelle Studio is not responsible for lost, misplaced, or damaged personal property except as required by law.
Right to Decline or Discontinue Treatment
La Pelle Studio reserves the right to decline, postpone, modify, or discontinue treatment when doing so is necessary for patient safety, clinical appropriateness, or the well-being of our staff and other patients.
Reasons may include medical contraindications, incomplete or inaccurate health information, illness, unsafe behavior, harassment, or failure to follow essential treatment protocols.
Patients also have the right to decline or discontinue a treatment at any time.
Patients are responsible for providing accurate and complete medical information, including relevant health conditions, medications, allergies, and prior procedures.
All service decisions will be made in accordance with applicable law and without unlawful discrimination.
Policy Acknowledgment
By scheduling an appointment or purchasing services from La Pelle Studio, patients acknowledge that they have been provided access to our Company Policies.
Where applicable, specific treatment consent forms, package agreements, and purchase terms may contain additional provisions.
La Pelle Studio may update these policies periodically. The terms applicable to an existing purchase or appointment will be determined by the policies and agreements in effect at the relevant time, subject to applicable law.
For questions about our policies, please contact info@lapellestudio.com.